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- How do I
find a repair facility that I can trust ... ?
- What
should I look for when selecting a repair shop ... ?
- Why
shouldn't I shop for the best price ... ?
- Who are
normally the best technicians ... ?
- What type
of warranty should I expect ... ?
- Parts are
Parts - Right ... ?
- Why a
Customer Satisfaction Policy ... ?
- What are your hours of operations ...
?
- Do I need an appointment
... ?
- What is your
warranty ... ?
- My question is not listed here, now
what ... ?
| Shop around for an
auto repair facility before you need repairs. Ask family members,
friends and co-workers to recommend a reputable shop. Personal
recommendations from friends, relatives, even perfect strangers
account for 60% of all car buying decisions. This same method
should be used to find a quality auto repair facility. Ask the
Better Business Bureau in your area to check a business'
reliability before you need to have your vehicle repaired. |
| Look for signs that
the shop has the equipment needed to properly diagnose your
vehicle's problems. Most vehicles built since 1981 have computer
controlled engine systems. They are designed to increase engine
efficiency, reduce emissions and aid in diagnosing an engine that
has a problem. If a shop does not have the proper equipment to
diagnose and repair your vehicle, you may be taking a risk by
having this shop repair your vehicle. |
| While everyone
wants to save money, don't shop for price alone. It is important
to remember that you are not just paying for the cost of the part
and the time it takes to install the part. You are also paying for
the professionalism and the technical expertise of the technician.
Some repairs also require expensive test equipment to diagnose and
repair our modern day vehicles. |
| Seek a repair
facility that employs ASE certified technicians. It is not
generally known that automotive technicians must undergo training
and testing every five years to maintain their ASE certification.
The ASE symbol is prominently displayed by repair facilities that
employ these highly skilled auto technicians. |
Most reputable auto repair shops will give you a written warranty.
Some shops may only warranty the parts and others may warranty the
parts and the labor with different time frames increments. Also
look for a facility that has a national warranty in case you would
happen to move to a new home or be out of town on a vacation.
You should be able to receive a 12 month and/or 12,000 mile
written warranty on parts and labor with a national warranty (in
case you have a failure while you are out of town). |
| While one may think
parts are parts, one might relate chicken breast pieces pressed
into chicken fingers to a chicken breast cut into strips for
chicken fingers. Or .. breaded pork fritters to a breaded pork
tenderloin. Which would you rather buy to eat? Ask if the
repair shop uses brand name parts when repairing your vehicle.
Brand name parts are typically engineered to the original
manufacturer's quality or even better. They often carry better
warranties and last longer too. |
| Choose an auto care
facility that provides a customer satisfaction policy. Such
policies allow you peace of mind, not to mention, saving you
money. Once you have selected your auto repair facility, a good
rule of thumb is to give your technician the time to do a good job
for you. |
We are open from 7:00 a.m. to
5:00 p.m. Monday through Friday. We are closed on the weekends and
most of the major holidays.
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Do
I need an Appointment ... ?
| Appointments are
recommended but are not always necessary. We recommend that you
call to make an appointment. Appointments can be made to drop off
a vehicle for the day or we can schedule minor "while you wait"
services. You are more than welcome to wait while we service your
vehicle. |
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What
is your warranty ... ?
| Most
repairs are warranted for 12 months or 12,000 miles, (parts and
labor), whichever comes first. This also has a national warranty
if you happen to have a break down while out of town. In
addition, if you use your
NAPA
Credit Card for this repair, then the warranty is doubled to 24
months or 24,000 miles, whichever comes first. |
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My question is not listed
here, now what ... ?
| If your question is not here, ask us a question using our
e-mail or for a
quicker response, call us at
(765) 643-0182. |
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